Your store automatically provides your customer with dynamically updated information regarding their past orders. It also allows them to edit their account information, and use the “Wish List” feature of Your store, if you enabled it. You can link to this section of your store from your Web site navigation (e.g. “Customer Service” or alike) or from the customer service area of your Web site, if you have one. To log into the customer service area, your store visitors will have to first register with your store. Then, at any time, they can use their user name (which is their e-mail) and their password to log in. If they forget their password, Your store can automatically send it to their e-mail address if they provide an e-mail address that does in fact belong to a registered customer.

From the customer service area, your customers can:

o View previous orders. This feature also allows them to easily “repeat” an order by reading all items to the shopping cart.

o Track an order. This feature provides a customer with details regarding how the order was shipped, when, and related tracking number, if available. This is information that you would add to the order when changing its status from “Processed” to “Shipped” using the Manage Orders component of the Your store BackOffice.

o Download Digital Goods with this optional feature the customer can download zip files related to his order without knowing the real location and name of the file.

o Modify personal information. Here is where customers can edit their account information such as their billing or shipping address. Even if they did use a credit card to place a previous order, for security reasons their credit card information is not shown on this page.

o View wish list. If the Wish List feature of Your store is enabled on your store, customers can add items to their Wish List when browsing your catalog, instead of purchasing them. This allows them to virtually “save” a list of items in which they are interested, but not ready to buy at that time. They can later view the list and add any of the items to the shopping cart at any time by logging into the customer service area and viewing their Wish List.

o List Auctions. Customers can list all current active auctions. Auctions will be listed depending on customer type (Retail, Wholesale)

o Log out. By clicking on Log Out, a customer forces the store to “forget” who he/she is. The customer will then have to either log in again, or register as a new customer. Closing the browser also logs a customer out of the store.