How to Locate an Order

To search for a particular order, view information about it, change order status, or cancel an order, you will use the Sales / Orders Locate component of the Your store BackOffice.  In the main menu, Your store lists a summary of orders received that day, and in Sales Menu View All Orders button that allows you to view all orders that were ever placed on your store (you can then sort them by date or order status). By clicking on an order, you will load a page containing details on the order itself, the customer that submitted it, the payment option, and the order status. You can then modify the order status. shipment tracking and Transaction Results. To change the order status, simply click on the Update Order Status button or use the specific boxes for Shipment, Refund, Transaction Results, etc

You can also Cancel an order. When you do so, the order is no longer computed in your sales or order reports, but it is not actually deleted from the database. You can reinstate the order at any time (for example if you do receive a late payment). You can also use Roll Back option to make a reverse in stock, sales, etc

Note: When you cancel an order that was submitted using a real-time credit card payment option, the payment is not refunded. To refund the amount, you will have to contact your payment gateway or use the online administration tools that most payment gateways provide. Your store provides a number of ways to locate an order that was placed on your store like list per status, list all, list per customer, locate one.

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