Managing Your Orders

To understand how the Manage Orders component of Your store works, let us first summarize how

orders are handled by your store.

Status   Id  Previous status Comments

Pending  1   N/A                     At first all orders will be saved as Pending

Paid        4  1                          An order can be marked as Paid by the Silent Response of the Payment Gateway or manually using the BackOffice

Delivered 2  4                        When you enter the tracking information, the order will be marked as Paid and an e-mail will be sent to the customer with Tracking Information

Cancelled 3  1,  2,  4               Cancel an order if you receive invalid orders and you don’t want to remove the records related to the order. Cancelled orders will not be considered for reports and charts.

ChargeBack 5 4, 2                   If you receive a Chargeback for one payment you can use this option .An e-mail will be sent to the customer so he can repost the payment or contact the store administrator.

Refunded   5   4, 2                   Use this option to reflect a Refund. Stock and Sales will be updated and the amount refunded will be decreased from order total.

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