Orders

You can locate one specific order with the order number, list all orders or list orders by status.

Once you have selected one order you can view all the details of that order like Date, Total, Tax, Shipping Details, Products, etc

You can also add information about the Shipping Tracking like date shipped, UPS, USPS Fedex tracking numbers and any other information about shipping. This information will be available from Order Tracking listing to the final customer. Shipping Tracking can be updated using BackOffice. An e-mail will be sent to the customer with tracking information and the order will be marked as Delivered. One of the most important functions of the Order Display is the ability to change the status of the order. By default all orders are stored as Pending. Once the payment is submitted, the status may change automatically with a Silent Response from the payment gateway.

You can view other topics about Silent Response Configuration. Remember that not all payment gateways have this feature and that you will need to define the URL of the Silent Response script in the control panel provided by the payment gateway. If your Payment Gateway has no Silent Response functionality you can still use the BackOffice to mark orders as paid.

Marking one order as paid will:

1. Decrease the stock

2. Increase the sales for that product

3. Distribute Serial Codes or Digital Goods

4. Assign the authorization code to the order.

You can also Change the Status of the order for off line payments like Checks, Wire Transfers or for Off Line Credit Cards (where you will process the credit card payment using a manual method). From Order Display you can also Roll Back One paid order so the stock and sales are rolled back. You can also mark the order as Cancelled or even delete the entire order.

back to Sales and Customers